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How We Handle Your Information

When you open an account, deposit via Touch 'n Go, GrabPay, Boost dan FPX, or play any of our lobbies, we collect the data needed to run your…

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kx4551 How We Handle Your Information
POLICY QUESTIONS

Get In Touch About Your Data

If you want to see what we've stored, ask us to correct an error, or request deletion, reach out through any of these channels.

Live chat Open the chat widget on any page and tell the agent you have a privacy question. They'll walk you through verification and log your request in real time so you get a reference number before you close the window.
Email support Send your request to our privacy address with your registered email and account username. We'll reply within two business days to confirm receipt, then follow up with the data or confirmation once we've completed the check.
Account settings Log in and head to the privacy section under your profile. You can download a copy of your stored data, update your contact preferences, or submit a deletion request directly from that page without waiting for an agent.
HOW WE PROTECT IT

Security and Retention Practices

Your account details live on encrypted servers, and we limit internal access to the team members who process withdrawals or investigate disputed rounds.

Encrypted storage

All personal data and payment logs sit in databases protected by industry-standard encryption. We rotate access credentials quarterly and audit server permissions monthly to make sure only authorised personnel can reach sensitive records.

Cookie use

We set a session cookie when you log in so you stay signed in while you switch between the sportsbook, slots, and live tables. We also use analytics cookies to see which games get the most traffic, helping us decide what to add next.

Account security

You choose your password and can enable two-factor authentication in settings. We'll lock your account temporarily if we see login attempts from an unfamiliar device, then send you an email asking you to confirm it was really you.

Retention schedule

We hold your registration details and payment history for the minimum period compliance rules require. Once that window closes and you've requested deletion, we wipe the records within thirty days unless an active withdrawal or dispute keeps them on file.

Third-party sharing

Payment processors receive only the transaction amount and your chosen rail — Touch 'n Go, GrabPay, Boost or FPX — so they can clear your deposit. We don't hand over browsing history, game preferences, or contact details unless a legal order compels us to produce them.

Update requests

If your phone number or email changes, update it in account settings or contact support. We'll verify the new details by sending a confirmation code, then swap out the old data so future withdrawal checks and notifications reach the right address.

Privacy Policy FAQs

We ask for your email, phone number, date of birth, and a password. We also capture your IP address and device type when you create the account so we can spot duplicate registrations and block access from regions where local law prohibits it.

No. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, the payment processor handles your credentials directly. We only see the transaction ID, amount, and timestamp — never your card number or wallet password.

We hold your registration info and transaction logs for the period local compliance rules require — usually several years. Once that retention window ends and you've requested deletion, we erase the records within thirty days unless an ongoing dispute requires us to keep them longer.

Yes. Log in, go to account settings, and click the privacy tab. You'll see a button to request an export; we'll email you a file within a few days containing your profile details, deposit history, withdrawal records, and activity logs.

Only our internal operations team and compliance auditors have access, and they see it solely to verify withdrawals, investigate disputes, or respond to regulatory requests. We don't share gameplay data with marketing partners or sell it to third parties.

Head to account settings and update the field yourself, or contact support if the field is locked. We'll verify your identity by sending a code to your registered email or phone, then make the correction and confirm it in a follow-up message.

Absolutely. If we update data-handling practices or retention periods, we'll email you at least two weeks before the new policy takes effect. You'll have time to review the changes and close your account if you prefer not to continue under the updated terms.

Related Pages

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